NEW STEP BY STEP MAP FOR TELUS BILLING SUPPORT

New Step by Step Map For telus billing support

New Step by Step Map For telus billing support

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and over the billing facet, that’s much more horrendous! Requested a new telephone as my deal was up for renewal on-line was purported to get $a hundred credit history by no means showed up despatched the cellular phone through mail just how they informed me to copyright Write-up and bought it. I acquired a textual content message indicating they gained it and my credit will likely be on my Invoice, but but my bill arrived plus they still demand me for it. When I referred to as. They'd the audacity to mention the telephone wasn’t the phone they have been expecting?! What other cellphone could it are actually? It had been their cell phone they despatched me two several years back?! Along with the bring it back software?! They explained to me they'd take a look at it and e mail me back again hardly ever received an e mail. They known as me back and we’re seeking to say it had been a technical challenge with my phone a similar agent who's designed to have looked after me?

Also, our telephone line to the home came down in a very windstorm one other night, as did our neighbors. We don't utilize a landline any more, however the cable is in the street and still related on the house finish. I instructed that They simply get rid of it entirely. They reported as I did not have an Energetic landline, they would not send a technician out to scrub up the wire in the midst of the road.

It is now been two weeks and my difficulty Along with the billing has not been settled , I are customer Telus for more than twenty years and this customer service is horrendous! I questioned to talk to supervisor quite a few often times ultimate. She mentioned she would Additionally they wanted me to Visit the shop where by I fall the cellular phone off and bought the phone when I instructed her I did all of it online she didn’t believe me?  The phone I acquired the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go all the way down to the store to acquire why was my box open? Why wasn’t my box sealed? Telephone drop batteries  is very very gradual like my aged cellphone was way better than this issue. I believe they gave me a outdated cellphone is the way they address customers with very long as they  reward loyalty ?!!! 

If an automatic assistant asks for the reason of the call, mention "I would like to make payment arrangements for my mobility bill".

If our reply resolved your situation, make sure you click Acknowledge as Solution to help you others in the community.

• In my dialogue with Juan in the loyalty group, I used to be falsely accused of staying discriminatory After i referenced An additional department, which was very offensive and uncalled for. Juan later on apologized, declaring that the working experience was totally unacceptable.

Payment impacting variations will require a cellphone simply call but right before accomplishing that, Have you ever attempted the payment arrangement choices on the internet?

Unquestionably not the practical experience we would like our customers to obtain. Be at liberty to mail us A non-public information and we could focus on our options for getting this resolved for yourself.

If our reply resolved your issue, you should click on Take as Option to aid Some others in the Group.

If an automatic assistant asks for The explanation of your phone, mention "I want to make payment preparations for my mobility bill".

I am looking for the telephone number to simply call to speak to the consultant and pondering when they are available in the weekend. I intend to make payment arrangements and tried to on chat, having said that they told me I really need to connect with. 

Car-propose will help you speedily slim down telus billing support your search results by suggesting probable matches as you type.

Right now my mobile phone stopped connecting to the telus community. Subsequently it's got taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to a true human being, all while telus ai attempts all the things to not make it possible for me to talk to an actual particular person.  

Hi Everybody, I need to Call customer service in regards to modifying a payment arrangement. I wished to know when there is an e mail or other method to contact them mainly because I am Functioning, and many instances I seek to get in touch with And do not get to speak to another person ahead of I should dangle up.

Yeah, I’m binding by a two year contract regrettably, I’m only 4 months in, but I did get somewhere. I guess The manager Workplace named me today so I have a cellphone dialogue with him in an hour. We’ll see how that goes.

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